When you have followed the code snippet for your respective website type Shopify, WooCommerce or custom and you can still not see a retraced component, this will help you to debug the root cause.

No retraced header include

This is the first thing to check.

Here, the shop components are not loaded properly:

In this excerpt the retraced header, aka shop-components are loaded properly:

No component placed in DOM

To see that the component is properly placed in the DOM (the HTML file shipped to the client), you can open in Chrome the debugger via F12. Then switch to networks tab and reload the product page. Ensure to place the retraced-cards into the DOM and you can simply search for them in the network inspector.

This is an example page where we cannot find the cards:

This example show a webshop where the cards component is loaded properly:


You must sent us your Shop URLs upfront to be whitelisted and be able to retrieve a product story.

You can check if you are unauthorized, if the product story retrieve call is failing with a status code of 401:

If the calls cards?sku=XYZ succeeds with 200 status code, your shop is whitelisted.

SKU not existing in retraced dashboard

In order to ensure that the product actually can be matched to an SKU in our system, follow the network call below. It will return isSKUMatched valued false if we cannot match the SKU in your store to one in your retraced dashboard account.

The SKU we request from your store is shown in the headers tab on the very bottom.

See here the SKU transmitted to our system URI encoded (meaning special characters are escaped):

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